Last updated: 18 October 2026.
14-day refunds
You can ask for a full refund of any purchase, monthly or yearly subscription or lifetime access, within 14 days of paying. Just write to us; you do not need to give a reason.
Subscriptions
Cancelling stops future renewals but does not by itself refund a payment already made. If a renewal charged you and you did not mean to continue, write to us within 14 days of that charge and we will refund it.
After 14 days
We look at later requests case by case. If glotworld failed to work as described, for example a billing error, a duplicate charge or access you paid for that did not unlock, we will fix it or refund you.
How to ask
Email us from the address on your account, or include the email you used at checkout, and tell us which purchase it is. We reply within 3 business days. Approved refunds go back to your original payment method through Creem and usually appear within 5 to 10 business days, depending on your bank. Your receipt from Creem also links to its own support.
After a refund, paid access ends and your account returns to free play. Your character and progress are kept.
Contact support: [email protected]