The idea
Bereithalten (to have ready) is separable: “Ich halte die Daten bereit.” Zu plus dative gives the occasion: zum Termin, zur Besprechung. Sofern (provided that) introduces a condition and sends the verb to the end: “sofern Sie sie eindeutig ablesen können”. Ablesen means to read off a display. Überprüfbar (verifiable) is built with -bar. Support teams commonly ask for version, time and exact message before a session.
Other ways to say it
“Was brauchen Sie von mir für den Termin?” – Simple and friendly; puts the helper’s needs first.
“Soll ich vorher etwas vorbereiten?” – Open question; vorbereiten means to prepare.
“Die Versionsnummer finde ich unter „Hilfe“.” – Tells support where you found the version.
Examples
- Welche Informationen soll ich zum Supporttermin bereithalten?What information should I have ready for the support appointment?
- Hilfreich sind Meldungstext und Zeitpunkt des Fehlers.The error text and time of the error are useful.
- Soll ich auch die betroffene Programmversion nennen?Should I also state the affected software version?
- Ja, sofern Sie sie eindeutig ablesen können.Yes, if you can identify it clearly.
- Ich notiere nur überprüfbare Angaben.I will note only verifiable information.
- Dann können wir die Anfrage gezielt zuordnen.Then we can classify the request specifically.
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Watch out
“Welche Informationen soll ich zum Supporttermin bereit halten?” → “Welche Informationen soll ich zum Supporttermin bereithalten?”: Bereithalten is one separable verb and is written as one word in the infinitive. Learners split it because bereit also exists as an adjective, but here it is a verb prefix.
Try it yourself
Translate into German: What information should I have ready for the support appointment?
Show answer or example answer
Welche Informationen soll ich zum Supporttermin bereithalten?
“Welche Informationen” is the accusative object. “Soll ich” asks for advice, and the separable infinitive “bereithalten” closes the question.
Put the words in order: auch / betroffene / die / ich / nennen / Programmversion / Soll
Show answer or example answer
Soll ich auch die betroffene Programmversion nennen?
“Auch” adds a third detail. “Die betroffene Programmversion” is the version where the problem occurs; betroffen is a participle used as an adjective.
Write this sentence in German: Then we can classify the request specifically.
Show answer or example answer
Dann können wir die Anfrage gezielt zuordnen.
“Dann” links to the prepared notes. The modal “können” is second, “zuordnen” last; “gezielt” means without searching.
Practice round
Answer three questions, then rebuild three German sentences. We keep your score.
Translate into German: What information should I have ready for the support appointment?
Welche Informationen soll ich zum Supporttermin bereithalten?
Put the words in order: auch / betroffene / die / ich / nennen / Programmversion / Soll
Soll ich auch die betroffene Programmversion nennen?
Write this sentence in German: Then we can classify the request specifically.
Dann können wir die Anfrage gezielt zuordnen.
Tap the words in the right order.
Tap the words in the right order.
Tap the words in the right order.
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You have a remote support call tomorrow about a printer driver error. Write a list of the information you will have ready and one question asking support if anything else is needed.