Explaining a business decision

The idea

State the decision and its main reason, then acknowledge a drawback and an alternative considered.

Examples

• We decided to consolidate the two support teams in Bristol.
• The main reason was to provide cover throughout the day.
• Keeping separate teams would have required additional hiring.
• The change will reduce costs, although some staff will need to travel further.
• We considered a remote-only model, but it could delay training.
• We will measure response times over the next three months.

Watch out

Do not present a benefit as though it removes every disadvantage.

Try it yourself

1. The main ___ for the change was the shortage of space. (reason / result)

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   reason

   reason identifies why the change was made.

2. The new schedule saves time, ___ it reduces flexibility. (although / despite)

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   although

   although introduces the contrasting loss of flexibility.

3. We considered the ___ before choosing the cheaper option. (trade-offs / invitations)

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   trade-offs

   trade-offs names the competing advantages and disadvantages.

Use it today

Explain a decision about office space and identify a trade-off.