A short message helps the shop find your order.
The idea
Give the order number, say what you ordered and what arrived, then ask politely for a solution.
Examples
- My order number is 4826.
- I ordered two blue cups.
- Only one cup arrived.
- The second cup is missing.
- Could you send the missing cup?
- Please reply to this email.
Read-aloud uses a synthetic English voice on your device. Quality and availability vary; it does not assess pronunciation.
No English device voice is available. You can still read the examples.
Watch out
Do not say an item is missing when the wrong item arrived; describe the difference.
Try it yourself
Complete the sentence with the word for purchase: My ___ number is 731.
Show answer or example answer
order
order: identifies the purchase.
Complete the sentence with the word for not present: The green bag is ___.
Show answer or example answer
missing
missing: says the item did not arrive.
Complete the sentence with the word for polite request: ___ you send a replacement?
Show answer or example answer
Could
Could: makes the request polite.
Practice round
Answer questions and rebuild English sentences to practise. Your score is shown.
Complete the sentence with the word for purchase: My ___ number is 731.
Complete the sentence with the word for not present: The green bag is ___.
Complete the sentence with the word for polite request: ___ you send a replacement?
Tap the words in the right order.
Tap the words in the right order.
Tap the words in the right order.
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Write to a shop about an order with a missing book.