A refund request gives a seller the information needed to find your purchase and understand the problem.
The idea
Give the purchase date and order number, explain the issue, request a refund politely and close with a useful next step.
Examples
- I bought a kettle from your shop on 3 May.
- My order number is 4821, and the parcel arrived yesterday.
- The headphones stopped working after one day.
- The jacket I received is a different size from the one I ordered.
- Could you please issue a refund to my original payment method?
- I have attached a copy of the receipt for your reference.
- Please let me know if you need any more details.
Read-aloud uses a synthetic English voice on your device. Quality and availability vary; it does not assess pronunciation.
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Watch out
Do not say a receipt is attached if you have not included it; check the seller’s return conditions before making a claim.
Try it yourself
Complete the sentence: My order ___ is 7392.
Show answer or example answer
number
number identifies the order so the seller can find it.
Complete the sentence: The lamp arrived with a broken ___.
Show answer or example answer
shade
shade names the damaged part of the lamp.
Complete the sentence: Could you please ___ the payment?
Show answer or example answer
refund
refund asks the seller to return the payment.
Practice round
Answer questions and rebuild English sentences to practise. Your score is shown.
Complete the sentence: My order ___ is 7392.
Complete the sentence: The lamp arrived with a broken ___.
Complete the sentence: Could you please ___ the payment?
Tap the words in the right order.
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Write a short refund request for an eligible purchase, including its details and the problem.