A useful report distinguishes the tracking status from what you actually received.

The idea

State the displayed status, say you have not received the parcel and ask the service to check the delivery address and available evidence. Ask when you can expect an update.

Examples

  • Mi paquete figura como entregado.My parcel is marked as delivered.
  • No lo he recibido.I have not received it.
  • ¿Puede comprobar la dirección de entrega?Can you check the delivery address?
  • ¿Hay una fotografía de la entrega?Is there a photograph of the delivery?
  • ¿Dónde puedo consultar el número de seguimiento?Where can I look up the tracking number?
  • ¿Cuándo recibiré una respuesta?When will I receive a response?

Read-aloud uses a synthetic Spanish voice available on your device. Voice quality and availability vary; it does not assess your pronunciation.

Watch out

A delivered status alone does not explain where the parcel is; ask for the available delivery details before drawing a conclusion.

Try it yourself

  1. Name the displayed delivered status. Mi paquete figura como ___. (entregado / cancelado)

    Show answer or example answer

    entregado

    Entregado is the status shown by tracking.

  2. Say that you have not received the parcel. No lo he ___. (recibido / enviado)

    Show answer or example answer

    recibido

    Recibido expresses that the parcel was not received.

  3. Ask for the tracking number. ¿Dónde consulto el número de ___? (seguimiento / teléfono)

    Show answer or example answer

    seguimiento

    Seguimiento identifies the tracking number.

Use it today

Role-play reporting a parcel marked delivered but not received, then ask when you will receive an update.