Practise discussing a return with a shop assistant.
The idea
Describe the problem and offer the receipt. Ask for an exchange for another item or a refund to get your money back.
Examples
- I bought this jacket yesterday.
- The zip is broken.
- I have the receipt here.
- Can I exchange it for a larger size?
- Could I get a refund, please?
- How long does the refund take?
Read-aloud uses a synthetic English voice on your device. Quality and availability vary; it does not assess pronunciation.
No English device voice is available. You can still read the examples.
Watch out
An exchange and a refund are different requests; ask which options the shop offers.
Try it yourself
The handle is ___. (broken / delicious)
Show answer or example answer
broken
broken describes the faulty handle.
Here is my ___. (receipt / menu)
Show answer or example answer
receipt
receipt is the proof of purchase.
Could I get a ___? I would like my money back. (refund / table)
Show answer or example answer
refund
refund asks for money back.
Practice round
Answer questions and rebuild English sentences to practise. Your score is shown.
The handle is ___. (broken / delicious)
Here is my ___. (receipt / menu)
Could I get a ___? I would like my money back. (refund / table)
Tap the words in the right order.
Tap the words in the right order.
Tap the words in the right order.
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Write a short conversation about a faulty purchase and the outcome you want.