Help a caller reach the person or team that can answer their question.
The idea
Say I will transfer you or I will put you through, and ask the caller to hold while you connect them.
Examples
- I will connect you to our accounts team.
- Please hold while I transfer your call.
- Let me put you through to the manager.
- I will transfer you to the sales desk.
- One moment, please; I will connect you now.
- The service team can help you; I will put you through.
Read-aloud uses a synthetic English voice on your device. Quality and availability vary; it does not assess pronunciation.
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Watch out
Do not say put you across: the telephone expression is put you through.
Try it yourself
Please ___ while I connect you. (hold / holds)
Show answer or example answer
hold
hold asks the caller to stay on the line.
I will put you ___ to the office. (through / across)
Show answer or example answer
through
through completes the expression for connecting a caller.
Let me ___ your call. (transfer / transfers)
Show answer or example answer
transfer
transfer is the base form after let me.
Practice round
Answer questions and rebuild English sentences to practise. Your score is shown.
Please ___ while I connect you. (hold / holds)
I will put you ___ to the office. (through / across)
Let me ___ your call. (transfer / transfers)
Tap the words in the right order.
Tap the words in the right order.
Tap the words in the right order.
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Tell a caller whom you will connect them to and ask them to wait.