A service complaint gives the provider enough detail to understand and address the problem.

The idea

State the service and relevant date, describe the problem and its effect, then politely request a specific remedy.

Examples

  • I am writing about the cleaning service I booked on Monday.
  • The technician arrived two hours later than agreed.
  • As a result, I missed an appointment at the bank.
  • The internet connection stopped working during our online class.
  • Could you please arrange another repair at no extra cost?
  • I would appreciate a reply by Friday.

Read-aloud uses a synthetic English voice on your device. Quality and availability vary; it does not assess pronunciation.

Watch out

Avoid insults or vague demands: a factual account and a clear request help the provider respond.

Try it yourself

  1. Choose the correct option: The bus did not arrive. ___, I was late for work. (As a result / For example)

    Show answer or example answer

    As a result

    As a result connects the missed bus to the effect on the writer.

  2. Choose the correct option: Could you please ___ the charge? (refund / arrive)

    Show answer or example answer

    refund

    refund asks the provider to return the charge.

  3. Choose the correct option: I would appreciate a ___ by Tuesday. (reply / delay)

    Show answer or example answer

    reply

    reply asks for a response by the stated day.

Use it today

Write a complaint about a service, including its effect and the remedy you want.