Reporting an error at work
A wrong date or address can affect a colleague or customer: explain what happened, its effect and your response.
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Coordinating across time zones
A shared task starts with a clear time zone, a comparison of local times and an agreed meeting time.
Read and practiseNegotiating the terms of a job offer
A reasoned counterproposal can open a discussion about salary, paid leave and other terms before you accept a job.
Read and practiseNegotiating a change to project scope
A new request can change deliverables, effort and timing; clarify the trade-offs before agreeing on the revised scope.
Read and practiseNegotiating a realistic deadline
When a delivery date risks the quality of the work, explain the constraint and propose a workable alternative.
Read and practiseNegotiating competing priorities at work
Two urgent commitments can compete for the same hours; explain the conflict and agree which task comes first.
Read and practiseEscalating a risk in a project
A supplier delay may threaten delivery; describe the possible impact and request a timely decision from the right person.
Read and practiseGiving constructive difficult feedback
A specific observation and its effect make a difficult work conversation more useful; agree on a clear improvement together.
Read and practiseResponding productively to critical feedback
When feedback is difficult to hear, ask for an example, recognise valid concerns and agree on a practical next step.
Read and practiseFacilitating a meeting in English
A focused meeting gives everyone space to contribute and ends with decisions and clear responsibilities.
Read and practiseHandling interruptions in meetings
An interruption need not end your point: regain your turn respectfully and make space for another speaker.
Read and practiseResolving a team disagreement in English
Different views can lead to an agreed solution when colleagues restate concerns and explore shared priorities.
Read and practisePushing back on a work request
A clear constraint and a realistic alternative make it easier to challenge an impractical request respectfully.
Read and practiseExplaining a business decision
A decision can save resources while creating new costs; explain the reasons, alternatives and trade-offs clearly.
Read and practiseProposing a process improvement
Repeated data entry can waste time and cause errors; describe the issue and support a practical change with a trial.
Read and practiseCommunicating a service outage
A service interruption calls for a clear account of the known impact, available alternatives and the next update.
Read and practiseNegotiating supplier terms
Price and delivery conditions can be balanced through a conditional offer and a clearly recorded agreement.
Read and practise
Capital letters for names and places
A person, city or country starts with a capital letter in English. Practise writing names correctly in short sentences.
Read and practiseFull stops and question marks
A full stop ends a statement; a question mark ends a direct question. Choose the right mark in short everyday sentences.
Read and practiseComplete a personal details form
Names, addresses and contact details go in separate labelled fields. Practise reading a simple English form and entering the right information.
Read and practiseWrite a simple shopping list
A clear shopping list names each item and its quantity. Practise counting groceries and using containers for milk, rice and bread.
Read and practiseWrite a birthday card
A birthday card can be short and warm: greet a friend, add a birthday wish and sign your name at the end.
Read and practiseWrite a holiday postcard
A short postcard brings a holiday to life: describe the place, share activities and send a friendly closing.
Read and practiseWrite a thank-you note
A thoughtful thank-you note names the gift or kind act and adds a personal detail about why it mattered.
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