A guest asks when to check out. Give the deadline, explain where to return the key and, if available, offer to hold luggage.
The idea
In 十時まで, まで marks the deadline. お返しください politely asks the guest to return something; お預かりできます says that staff can hold it. Confirm the collection time with ですね.
Examples
- チェックアウトは何時までですか。What time is checkout?
- チェックアウトは午前十時までです。Checkout is by ten in the morning.
- 鍵はフロントにお返しください。Please return your key to the front desk.
- お荷物はチェックアウトの後もお預かりできます。We can keep your luggage after checkout as well.
- お荷物はいつお受け取りになりますか。When will you collect your luggage?
- 午後三時にお戻りですね。かしこまりました。You will return at three in the afternoon. Certainly.
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Watch out
まで means “by,” not “from.” State morning or afternoon and offer storage only if the hotel actually provides it.
Try it yourself
「チェックアウトは午前十時＿です。」（まで／から）
Show answer or example answer
まで
まで marks the latest checkout time.
「鍵はフロントにお返し＿。」（ください／できます）
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ください
ください turns お返し into a polite request to return the key.
「お荷物はチェックアウトの後もお預かり＿。」（できます／ください）
Show answer or example answer
できます
できます states that luggage storage is possible.
Practice round
Answer questions, then rebuild Japanese sentences where available. We keep your score.
「チェックアウトは午前十時＿です。」（まで／から）
「鍵はフロントにお返し＿。」（ください／できます）
「お荷物はチェックアウトの後もお預かり＿。」（できます／ください）
Tap the words in the right order.
Tap the words in the right order.
Tap the words in the right order.
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Tell a guest checkout is by ten, ask for the key at reception and confirm when they will collect their luggage.