Follow up on a repair by identifying the job and asking for a realistic update.
The idea
Use について to introduce the repair and お伺いしたいのですが to open politely. まだ〜ていません means a result has not happened yet. 予定 asks about an expectation, and いただけますか softens a request.
Examples
- すみません、先週お願いした修理について、お伺いしたいのですが。Excuse me, I’d like to ask about the repair I requested last week.
- 受付番号は１２３です。The reference number is 123.
- 修理はまだ終わっていませんか。Is the repair still not finished?
- 部品がまだ届いていません。The part has not arrived yet.
- いつごろ終わる予定か、教えていただけますか。Could you tell me approximately when it is expected to be finished?
- 予定が変わったら、ご連絡いただけますか。Could you contact me if the schedule changes?
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Watch out
An expected date is not a promise. If it changes, ask the shop to contact you rather than assuming the repair is ready.
Try it yourself
部品がまだ＿＿いません。（届いて／届けて）
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届いて
届いて: 届いていません says that the part has not arrived yet; 届けて means delivering something.
いつごろ終わる＿＿か、教えていただけますか。（予定／理由）
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予定
予定: 終わる予定 asks when completion is expected; 理由 asks for a reason.
予定が変わっ＿＿、ご連絡いただけますか。（たら／ても）
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たら
たら: 変わったら means “if it changes”; 変わっても means “even if it changes”.
Practice round
Answer questions, then rebuild Japanese sentences where available. We keep your score.
部品がまだ＿＿いません。（届いて／届けて）
いつごろ終わる＿＿か、教えていただけますか。（予定／理由）
予定が変わっ＿＿、ご連絡いただけますか。（たら／ても）
Tap the words in the right order.
Tap the words in the right order.
Tap the words in the right order.
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Practise the exchange aloud: give a reference number, ask when the repair may be finished, and request an update.