A useful handover separates what happened from what is still unknown and tells the next colleague what to do.
The idea
Use まだ〜ていません for a state that has not yet changed: 原因はまだ分かっていません means the cause is still unknown. すでに〜ました marks an action already completed. Use 〜たら to specify when the next action should happen.
Examples
- 機械が止まり、まだ復旧していません。The machine stopped and has not yet been restored.
- 午後二時ごろ、エラーが表示されました。An error appeared at around two in the afternoon.
- 電源を確認しましたが、原因はまだ分かっていません。I checked the power supply, but the cause is still unknown.
- 担当者にはすでに連絡しました。I have already contacted the person in charge.
- 返事を待っているので、届いたら確認してください。We are waiting for a reply, so please check it when it arrives.
- 状況が変わったら、責任者に報告してください。If the situation changes, please report it to the supervisor.
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Watch out
Do not present an unknown cause as a fact or imply that contacting the responsible person resolved the incident. State the pending reply explicitly.
Try it yourself
「原因はまだ分かって＿。」（いません／います）
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いません
いません makes the cause still unknown; います would assert that it is known.
「担当者にはすでに連絡＿。」（しました／します）
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しました
しました indicates that the contact has already happened.
「返事が届いたら、確認して＿。」（ください／います）
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ください
ください makes 確認して a polite request to check the reply.
Practice round
Answer questions, then rebuild Japanese sentences where available. We keep your score.
「原因はまだ分かって＿。」（いません／います）
「担当者にはすでに連絡＿。」（しました／します）
「返事が届いたら、確認して＿。」（ください／います）
Tap the words in the right order.
Tap the words in the right order.
Tap the words in the right order.
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Tell a colleague when a machine stopped, what you checked, whom you contacted and what they should do when a reply arrives.