Identify the equipment, describe what happens and say when the problem began.
The idea
Use 壊れました to report a breakdown. The pattern 電源を入れても means “even when I turn it on”; 確認していただけますか politely asks someone to check.
Examples
- すみません、プリンターが壊れました。Excuse me, the printer has broken.
- 電源を入れても、動きません。Even when I turn it on, it does not work.
- 画面にエラーが出ています。An error is showing on the screen.
- 今朝から使えません。困っています。I have been unable to use it since this morning. I am having trouble.
- 確認していただけますか。お願いします。Could you check it, please? Thank you.
- それまで、別のプリンターを使ってもいいですか。May I use another printer in the meantime?
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Watch out
A screen error is an observed symptom, not proof of the cause. Describe what you see rather than guessing why it broke.
Try it yourself
「プリンターが＿。」（壊れました／食べました）
Show answer or example answer
壊れました
壊れました reports that the printer broke; 食べました means “ate”.
「電源を入れて＿、動きません。」（も／から）
Show answer or example answer
も
も after the te-form expresses “even when” the power is turned on.
「確認して＿か。」（いただけます／あります）
Show answer or example answer
いただけます
いただけますか makes 確認して a polite request to check.
Practice round
Answer questions, then rebuild Japanese sentences where available. We keep your score.
「プリンターが＿。」（壊れました／食べました）
「電源を入れて＿、動きません。」（も／から）
「確認して＿か。」（いただけます／あります）
Tap the words in the right order.
Tap the words in the right order.
Tap the words in the right order.
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Tell a colleague that the printer has not worked since this morning, describe the screen and ask them to check it.