A damaged or incorrect order is easier to resolve when you describe the facts and suggest a concrete remedy.
The idea
ようです softens an observation when you are not certain. 傷がついています describes the present damaged state. 交換していただけますか politely asks the other person to exchange it; 難しければ introduces an alternative if that is difficult.
Examples
- すみません、注文した商品と違うようです。Excuse me, this seems different from the item I ordered.
- 届いた商品に傷がついています。The item that arrived is scratched.
- 写真をお見せしましょうか。Shall I show you a photo?
- 新しいものと交換していただけますか。Could you exchange it for a new one?
- 交換が難しければ、返金をお願いできますか。If an exchange is difficult, could I request a refund?
- いつごろ対応していただけるか、教えてください。Please tell me roughly when you can handle this.
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Watch out
Do not treat ようです as proof, or assume a refund has already been agreed. Ask and wait for the reply.
Try it yourself
注文したものと＿＿ようです。（違う／歌う）
Show answer or example answer
違う
違うようです expresses that the item appears different without asserting certainty.
新しいものと＿＿していただけますか。（交換／散歩）
Show answer or example answer
交換
交換していただけますか is a polite request for an exchange.
交換が＿＿、返金をお願いできますか。（難しければ／楽しければ）
Show answer or example answer
難しければ
難しければ means “if it is difficult” and introduces the refund as an alternative.
Practice round
Answer questions, then rebuild Japanese sentences where available. We keep your score.
注文したものと＿＿ようです。（違う／歌う）
新しいものと＿＿していただけますか。（交換／散歩）
交換が＿＿、返金をお願いできますか。（難しければ／楽しければ）
Tap the words in the right order.
Tap the words in the right order.
Tap the words in the right order.
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Practise the exchange aloud: describe the problem, offer evidence, request an exchange and suggest a refund if needed.