Ask a shop to explain its return conditions before deciding what to do.

The idea

返品 means returning an item; 返金 means getting money back, and 交換 means exchanging it. 教えていただけますか politely asks for an explanation. いつまで asks for the deadline.

Examples

  • すみません、返品へんぴんの条件じょうけんを教おしえていただけますか。Excuse me, could you explain the conditions for returns?
  • 返金へんきんはいつまで可能かのうですか。Until when is a refund possible?
  • レシートが必要ひつようですか。Is a receipt required?
  • 開封かいふうした商品しょうひんも返品へんぴんできますか。Can I return an opened product too?
  • 返金へんきんはどのような方法ほうほうで受うけられますか。How can I receive the refund?
  • 交換こうかんはできますが、返金へんきんはできません。An exchange is possible, but a refund is not.

Read-aloud uses a synthetic Japanese voice available on your device. Voice quality and availability vary; it does not assess your pronunciation.

Watch out

A return does not automatically mean a refund. Conditions vary, so ask about opened items and the payment method.

Try it yourself

  1. 返品へんぴんの条件じょうけんを＿＿いただけますか。（教おしえて／飲のんで）

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    教えて

    教えて completes the polite request 教えていただけますか.

  2. 返金へんきんは＿＿まで可能かのうですか。（いつ／どこ）

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    いつ

    いつまで asks until when a refund is possible; どこ asks where.

  3. レシートが＿＿ですか。（必要ひつよう／静しずか）

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    必要

    必要 means necessary, so it asks whether a receipt is required.

Use it today

Role-play a customer and a clerk: ask about the deadline and receipt, then confirm the answer.