A formal inquiry should make clear whether it addresses an office or a named person.
The idea
After an organisation, division or unnamed team, use 御中. After a person’s name, use 様 instead. In the body, 貴課 respectfully refers to the recipient’s division; choose the appropriate term for its actual organisation.
Examples
- 市役所市民課御中To the Citizens’ Affairs Division, City Hall
- 総務部採用担当御中To the recruitment team, General Affairs Department
- 総務部山田様To Ms or Mr Yamada, General Affairs Department
- 申請について、貴課にお伺いします。I am writing to ask your division about the application.
- 必要な書類をご教示いただけますと幸いです。I would appreciate it if you could tell me which documents are required.
- お忙しいところ恐れ入りますが、よろしくお願いいたします。I apologise for troubling you when you are busy, and thank you for your attention.
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Watch out
Do not attach 御中 and 様 to the same addressee. 担当御中 addresses a team when no individual is named; a named person takes 様.
Try it yourself
市役所 市民課_(御中/様)
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御中
御中 follows the division as an organisational addressee.
市民課 山田_(御中/様)
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様
様 follows Yamada because the recipient is a named person.
書き言葉で相手の課:_(貴課/弊課)
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貴課
貴課 refers respectfully to the recipient’s division; 弊課 refers humbly to one’s own.
Practice round
Answer questions, then rebuild Japanese sentences where available. We keep your score.
市役所 市民課_(御中/様)
市民課 山田_(御中/様)
書き言葉で相手の課:_(貴課/弊課)
Tap the words in the right order.
Tap the words in the right order.
Tap the words in the right order.
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Address a city division, then write a brief inquiry about required documents. Replace the addressee with a named official and adjust the honorific.

