You are back at the counter with a bag whose zip will not close properly. Practise the customer’s request and the assistant’s question about the receipt, then ask about two possible outcomes.
The idea
Name the item with Bu çantayı iade etmek istiyorum (I would like to return this bag), then give the reason. To ask for a replacement, use Bunu başka bir çantayla değiştirebilir miyim?: bunu names what you hand back, and başka bir çantayla names what you want instead. Para iadesi mümkün mü? asks specifically about getting money back. Write iade etmek as two words and keep miyim separate from değiştirebilir.
Read the text
Müşteri: Bu çantayı iade etmek istiyorum. Bu çantayı dün aldım. Çantanın fermuarı düzgün kapanmıyor.
Görevli: Fişinizi görebilir miyim?
Müşteri: Fişi de yanımda getirdim.
Görevli: Önce fermuara birlikte bakalım.
Müşteri: Bunu başka bir çantayla değiştirebilir miyim? Para iadesi mümkün mü?
Examples
- Bu çantayı dün aldım.I bought this bag yesterday.
- Çantanın fermuarı düzgün kapanmıyor.The bag’s zip does not close properly.
- Fişi de yanımda getirdim.I brought the receipt with me too.
- Bu çantayı iade etmek istiyorum.I would like to return this bag.
- Fişinizi görebilir miyim?May I see your receipt?
- Bunu başka bir çantayla değiştirebilir miyim?Could I exchange this for another bag?
- Para iadesi mümkün mü?Is a refund possible?
- Önce fermuara birlikte bakalım.Let’s look at the zip together first.
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Watch out
Değiştirmek asks for an exchange in this shop context; it does not clearly request your money back. Use para iadesi when that is your aim. Do not use dönmek for returning an object: it describes going back yourself. These questions ask what is possible; they do not promise an outcome.
Try it yourself
You want to return the bag. Complete with iade etmek or değiştirmek.
Show answer or example answer
iade etmek
iade etmek: the customer wants to hand the bag back. Değiştirmek would instead ask to replace it with another item; the blank needs the infinitive before istiyorum.
Ask to exchange this for another bag. Combine çanta with ile.
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çantayla / çanta ile
çantayla or çanta ile: this is the replacement bag. The attached form uses y after the final vowel and -la after a. Both forms fit after başka bir.
Ask about a refund. Complete the noun compound with the correct form of iade.
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iadesi
iadesi: para iadesi is a noun compound naming a refund. Its second noun takes -si after the vowel in iade; bare iade leaves the compound incomplete.
As the shop assistant, ask “May I see your receipt?” Supply the question particle with the ending for “I”.
Show answer or example answer
miyim
miyim: the assistant asks whether “I” may see the receipt, so the first-person ending belongs here. Mi follows the last vowel in görebilir, and y joins it to -im.
Practice round
Answer questions, then rebuild Turkish sentences and words where available. We keep your score.
You want to return the bag. Complete with iade etmek or değiştirmek.
Ask to exchange this for another bag. Combine çanta with ile.
çantayla / çanta ile
Ask about a refund. Complete the noun compound with the correct form of iade.
As the shop assistant, ask “May I see your receipt?” Supply the question particle with the ending for “I”.
Tap the words in the right order.
Tap the words in the right order.
Tap the words in the right order.
Keep your progress
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In pairs, act out the dialogue, then replace the faulty zip with a bag that is too small. Give a reason, ask about an exchange and then ask about a refund. Swap customer and assistant roles.