This B1 role-play follows three moments at a bank: an account enquiry, a transfer question and a card problem. The dialogues are invented for language practice. Read the message carefully before drawing a conclusion.
The idea
Name the action first: hesap açmak istiyorum expresses a wish to open an account; şifre belirlemek istiyorum asks to set a PIN in the card context. Then ask for the missing information: hangi belgeler asks which documents, ücret var mı whether there is a fee. Havale is a transfer within one bank; EFT is used for transfers between banks. Bu işlem havale mi, EFT mi? asks which of these two types the transaction is.
Read the text
Müşteri: Bugün bir hesap açmak istiyorum. Görevli: Nasıl bir hesap açmak istiyorsunuz? Müşteri: Önce bilgi almak istiyorum. Hesap açmak için hangi belgeler gerekli?
Müşteri: Bu işlem için ücret var mı? Görevli: Hangi işlemi yapmak istiyorsunuz? Müşteri: Para göndermek istiyorum. Bu işlem havale mi, EFT mi?
Müşteri: Kartım şu anda çalışmıyor. Görevli: Ekranda hangi mesaj var? Müşteri: “Kartınız kullanıma kapalı.” Bu mesaj ne anlama geliyor?
Examples
- Bugün bir hesap açmak istiyorum.I would like to open an account today.
- Bu işlem için ücret var mı?Is there a fee for this transaction?
- Kartım şu anda çalışmıyor.My card is not working at the moment.
- Hesap açmak için hangi belgeler gerekli?Which documents are needed to open an account?
- Bu işlem havale mi, EFT mi?Is this transaction a transfer within the same bank or an EFT transfer?
- Kartınız kullanıma kapalı.Your card is not enabled for use.
- Kartım için şifre belirlemek istiyorum.I would like to set a PIN for my card.
- Bu mesaj ne anlama geliyor?What does this message mean?
Read-aloud uses a synthetic Turkish voice available on your device. Voice quality and availability vary; it does not assess your pronunciation.
No Turkish device voice is available. You can still read the text.
Watch out
Kartınız kullanıma kapalı describes the card as unavailable for use. It does not itself say that the account has been closed or explain the cause. Do not replace kart with hesap when reporting the message. Bu mesaj ne anlama geliyor? asks for its meaning without guessing.
Try it yourself
You want to open an account. Choose the missing verb.
Show answer or example answer
açmak
açmak: the customer wants to start a new banking relationship by opening an account. Kapatmak would request the opposite action: closing it.
Ask whether the transaction costs anything. Choose the missing noun.
Show answer or example answer
ücret
ücret: the question is about a charge for this transaction. Şifre would name a PIN or password, not a payment.
The message says the card cannot be used. Complete it.
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kapalı
kapalı: the clue says the card cannot be used, so açık would reverse the message. The sentence concerns card use and gives no reason for the restriction.
You do not understand the text on the screen. Ask what the message means.
Show answer or example answer
mesaj
mesaj: it is the text on the screen whose meaning is unclear. Hesap would change the subject to the account itself.
Practice round
Answer questions, then rebuild Turkish sentences and words where available. We keep your score.
You want to open an account. Choose the missing verb.
Ask whether the transaction costs anything. Choose the missing noun.
The message says the card cannot be used. Complete it.
You do not understand the text on the screen. Ask what the message means.
Tap the words in the right order.
Tap the words in the right order.
Tap the words in the right order.
Keep your progress
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In pairs, play a customer and a bank employee. Ask about opening an account and about a transfer fee. Then use the invented card message in the reading and ask for clarification. Swap roles; continue with the lesson on public holidays.